ALL ORDERS ARE NONREFUNDABLE. Damaged or defective product may be exchanged for a replacement. Account policy MEDINA PULLINGS MINISTRIES reserves the right to de-activate or remove any user accounts provided at http://www.medinapullings.com/ without a notice if user has provided wrong information, has violated common Internet policies or if the account has been inactive for more than 60 days. Shipping Policy Most orders are shipped within 10 business days. All orders are shipped via USPS, FedEx, UPS or comparable carrier. Processing time of your order can vary from 3-14 days depending on product availability, or in some cases up to 4-6 weeks. Orders shipped by ground service average 4-10 business days from date of order to reach its destination. Orders shipped by priority service (Priority Shipping) average 3-7 business days from date of order to reach its destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. DHL will not ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.